bh999 baji Privacy Policy

This Privacy Policy ("Policy") applies to the bh999 baji platform. When you browse our website, create an account, or use any of our services, you are considered to have accepted the terms of this Policy. We always process data transparently and never sell your personal information to third parties.

To learn about the full terms of service and user responsibilities at bh999 baji, please read our Terms and Conditions, where all obligations for using the platform are explained.

1.1 Registration and Account Information

When you open an account at bh999 baji, we collect the following information:

• Full name (as on your national identity card)
• Date of birth (for age verification — only persons aged 21 or above may register)
• Mobile number and email address
• Username and password (stored in encrypted form)

1.2 Identity Verification Information (KYC)

As part of the account verification process (Know Your Customer or KYC), we may collect a copy of your national identity card, passport, or driving licence. These documents are used solely for identity confirmation and secure transactions.

1.3 Financial Transaction Information

During deposits and withdrawals, we collect your payment method details such as your bKash, Nagad, or Rocket account number and bank account details. Full financial card numbers are not stored on our servers.

1.4 Technical and Usage Information

When you use the platform, the following information may be recorded automatically:

• IP address and device identifier information
• Browser type and operating system
• Page visit time, session duration, and click activity
• Cookie and local storage data

2.1 Service Operation and Improvement

bh999 baji primarily uses the information collected from you for account management, processing transactions, providing customer support, and improving the overall quality of the platform. We also analyse relevant data to personalise your gaming experience.

2.2 Security and Fraud Prevention

Detecting fraudulent activity and maintaining the security of all users' accounts is one of our core responsibilities. To this end, we analyse login patterns, transaction history, and device information.

2.3 Age Verification and Responsible Gaming

We are committed to ensuring that no minor (under 21 years of age) can access our platform. For this reason, verification of date of birth and identity document is mandatory. Visit our Responsible Gaming section for detailed guidance on building safe and balanced gaming habits.

2.4 Communication and Notifications

We may send messages to your registered email or mobile number about important account updates, security alerts, and relevant offers. You can turn off unwanted notifications at any time from your account settings.

3.1 Encryption Technology

bh999 baji uses industry-standard SSL (Secure Socket Layer) encryption technology. All data sent from your browser to our servers is transmitted through encrypted channels, keeping it protected from interception by third parties.

3.2 Data Retention Period

Your personal information is retained for as long as your account remains active. Even after account closure, some data may be retained for a defined period to meet applicable legal obligations and maintain financial records.

3.3 Server and Infrastructure Security

Our servers are located in controlled data centres and are monitored through regular security audits. Only authorised personnel have access to personal data, and every access is logged.

3.4 Password Security

Your password is stored in hashed form — no employee or system can view your password directly. We recommend changing your password once every six months and using a strong password (a mix of letters, numbers, and symbols).

4.1 When Information Is Disclosed

bh999 baji may share information with third parties in the following limited circumstances:

• Payment processing service providers (bKash, Nagad, Rocket, etc.) — only the minimum information necessary to complete a transaction
• Legal authorities — when required by court order or government investigation
• Fraud detection services — solely for security purposes and under a confidentiality agreement

4.2 Sale of Data Is Prohibited

bh999 baji does not and will never sell your personal information to any marketing agency, advertiser, or other commercial entity. This is a core principle of ours.

4.3 Game Studios and Technology Partners

Game providers such as Pragmatic Play, PG Soft, JILI, and Evolution process certain non-personal data (such as session IDs and game results) for the technical operation of their games. This data is not linked to any personal identity.

5.1 Types of Cookies and Their Purpose

bh999 baji uses different types of cookies:

• Essential Cookies: Required for session management and maintaining login status.
• Performance Cookies: Help identify page load speed and technical issues on the platform.
• Preference Cookies: Remember your language selection, theme, and preferred settings.
• Analytics Cookies: Collect page usage statistics — this data is analysed in aggregate, not at an individual level.

5.2 Cookie Controls

You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly, particularly login-related functions.

6.1 Right to View and Correct Information

Every user of bh999 baji can request to view the personal information stored in their account and ask for corrections where needed. Some information can be updated directly from account settings; for specific changes, please contact our support team.

6.2 Request to Delete Information

You may request that your personal information be deleted. However, certain financial records and transaction data may be required by law to be retained for a specified period. If there are pending transactions on an active account, deletion is not possible until those transactions are completed.

6.3 Data Portability

Upon your request, bh999 baji can provide your personal data in a structured, machine-readable format. To use this service, contact us by email and complete identity verification.

6.4 Account Deactivation and Self-Exclusion

If you wish to take a break or stop gaming entirely, you can request a temporary suspension or permanent closure of your account through our support team. Visit our Responsible Gaming page for responsible gaming tools and support.

bh999 baji strictly ensures that no person under the age of 21 can register or participate on our platform. If we confirm that a minor has created an account, that account will be closed immediately and the associated data will be securely deleted. We urge parents and guardians to monitor their children's internet activity and use parental control software where necessary.

8.1 Policy Updates

bh999 baji may periodically review and update this Privacy Policy. For significant changes, we will send a notice to your registered email and clearly display the new effective date on the website. Continued use of the platform after any changes will be considered acceptance of the updated Policy.

8.2 Privacy Complaints and Contact

For any questions, concerns, or requests to delete information regarding this Privacy Policy, please contact our support team. Our support team is available 24/7 in both Bengali and English — get instant help via live chat, or send us an email:

[email protected]

Visit our FAQ section for answers to common questions about accounts, payments, and security.